Refund policy

At JAJStones, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Items may be returned within 30 days of delivery for a refund or store credit.
  • Jewelry must be unworn, unused, and in its original packaging with all tags and accessories included.
  • Custom, engraved, or final sale items are non-returnable.

Exchanges

  • If you’d like to exchange your item for another piece, please contact us within 30 days of delivery.
  • Exchanges are subject to item availability.

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • Approved refunds will be issued to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

How to Start a Return

  1. Email our support team at info@jajstones.com with your order number and reason for return.
  2. We’ll provide return instructions and a return authorization number (RMA).
  3. Pack your jewelry securely in the original packaging and ship it back using a trackable service.

Receiving our Messages

If you have a spam program, such as Spam Arrest or one that verifies your sender by their email address, you will need to verify our email address. Please authorize all email addresses that end in jajstones.com.